SHIPPING POLICY

FREE DISCRETE SHIPPING

NO HIDDEN FEES. HOW DOES IT WORK?

Free Shipping for all orders above $500 to the US and Europe

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We are distributors of LOTS OF PRODUCTS with warehouses in United States, Germany, UK and manufacturing facilities in Shenzhen (China).


ORDER PROCESSING TIME:

Order processing time can range from 3 – 12 business days*, depending on the selected customization options and the number of orders in queue.

*Please understand that some of our products  are customized product that is made-to-order according to the customer’s specifications. Although we strive to ship every order in the above time-frame, processing time could be slightly longer in exceptional cases.  

Processing time for with Artificial Intelligence products: 7 – 15 business days. AI Sex Robots require additional processing time as all hardware, software and sensor features are checked during quality inspection.  


SHIPPING TIME:

Country Shipping Time
United States 3 – 9 business days
Canada 3 – 9 business days
European Union 8 – 15 business days
Australia 3 – 9 business days

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TRACK MY ORDER

FedEx Tracking

UPS Tracking

USPS Tracking


ORDER CONFIRMATION:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized you to complete payment via crypto currency  for the purchase. We will review every  product order manually to make sure that we aren’t missing anything.


WE RESPECT YOUR PRIVACY

Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy. 

There is no specific indication or labelling on the box that reveals the contents inside.

For international shipments your package will be labelled “mannequin” (for customs clearance).

If you do not want to receive the order at your home, we can always send it to a UPS store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.

Full legal name must be provided at checkout as delivery may require Photo ID and signature.




IMPORT TAXES

If your shipping address is outside USA, import taxes may be required at delivery. We have nothing to do with this. It is required by some countries. Buyer is responsible for import taxes and fees.




SHIPPING DELAYS

extensive plus shall not be held responsible if shipments are delayed for any reason beyond our control. 

These terms are accepted when placing an order at Premium Dolls. 

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